Service Delivery

Last updated: December 2024

On this page you can read everything about service delivery methods, timelines, project tracking, delays and what you can do in case of issues.

1. Service delivery

• We work with reliable partners to deliver your project quickly and safely.
• All services are delivered from our office in Quebec, Canada.
• As soon as your project is processed, you will receive an email with confirmation and project tracking information.

2. Service costs

• Service costs are clearly displayed in the quote, before you finalize the agreement.
• Projects above a certain amount may qualify for special pricing (if applicable).
• Any additional costs or taxes outside Canada are the responsibility of the client.

3. Delivery timelines

Delivery time depends on your location and the selected service type:

• Brand Strategy: typically 4-6 weeks
• Digital Marketing Campaigns: typically 6-12 weeks
• Creative Campaigns: typically 8-16 weeks
• Full Service Projects: varies by scope, usually 12-24 weeks

Note: during peak periods or complex projects, delivery time may be slightly longer.

4. Project tracking

• As soon as your project is started, you will receive an email with project tracking information.
• You can track your project progress via our project management system.
• Haven't received tracking information? Check your spam folder or contact us via contact@advertising-agency.top.

5. Remote delivery

• Most of our services are delivered remotely through digital channels and online collaboration tools.
• We provide regular updates and milestone reviews throughout the project timeline.
• For local clients, we can arrange in-person meetings when necessary.

6. Project issues

Experiencing issues with your project? Follow these steps:

1. Document the issue with clear descriptions and any relevant materials.
2. Contact us within 48 hours after discovery via contact@advertising-agency.top.
3. We will investigate the issue and provide an appropriate solution: correction, revision or refund.

7. Delays

• Haven't received anything after the estimated delivery time? Check the project tracking first.
• Contact our customer service if the delay lasts longer than 7 business days.
• In case of delays due to force majeure (e.g., technical issues, natural disasters, pandemics), we will inform you as soon as possible.

8. Non-delivered services

• Always check if your contact information is correct.
• Services that cannot be delivered and are returned can be redelivered against additional costs.
• If you want to cancel the agreement after return, delivery costs will be deducted from the refund.

9. Contact

Do you have questions about service delivery? Feel free to contact us:

Quebec Advertising Agency
Business Registration: [To be provided]
Address: 18 Rue des Jardins, Québec, QC G1R 4S9, Canada
Email: contact@advertising-agency.top